Question No 1

Which type of virtual routing allows calls among call centers to achieve improved Automatic Call Distribution (ACD) load balance by comparing sites?

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Question No 2

For a split Day report, how many days of historical data show in the Basic Call management System (BCMS)?

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Question No 3

A customer has the Elite Call Center package and wants Basic Call Management System (RCMS) for reports. Which statement is true about this scenario?

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BCMS has all the functions Call Management System (CMS) supports but with less capacity.

BCMS generates Split Reports and not Skills Reports.

BCMS does not support all Call Center Elite features.

BCMS is only offered for customers with a Basic Call Center package.

Question No 4

What provides built - in real - time and historical reporting capabilities for the call center, Including, reports tor Splits/Skills, Agents, Vector Directory Numbers (VDNs) and trunk Groups?

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Question No 5

Which two benefits to a Call Center does the Call Vectoring feature provide? (Choose two.)

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The ability to change the skills assigned to an agent

The conditional call treatment or routing based on parameters such as time of day, day of holidays, etc.

The ability for an agent to answer multiple Automatic Call Distribution (ACD) calls

The ability for supervisors to monitor an agent's ACD calls

The customized handling of incoming calls via programmed commands

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