What are three ways to assign eLearning courses/quizzes? (Choose three.)
Question No 2
What are two options for agents/supervisors when they disagree with an evaluation score? (Choose
two.)
Question No 3
In Employee Manager, which Bulk Action is not possible?
Question No 4
When an Interaction is Flagged for QA, where can the QA Analyst see this interaction?
Question No 5
In which two ways can you tag additional meta - data information with a call that is being handled by
Agents, without any third - party integration? (Choose two.)