Question No 1

Green Energy Solutions would like to become more competitive by providing a better service experience to prospects calling in to request an initial assessment visit. What should a consultant recommend to the business in order to achieve such a goal?

Choose the Choices:

Increase the length of the arrival window offered to the customer from 4 hours to 8 hours, which gives the customer more flexibility in preparing for the visit

Reduce the length of the arrival window offered to the customers from 4 hours to 2 hours, taking into consideration that this change might impact the quality of optimization

Reduce the length of the arrival window offered to the customers from 4 hours to 2 hours, which will also allow further flexibility when running optimization

Increase the length of the arrival window offered to the customer from 4 hours to 8 hours, as it will ensure that the assessment visit will be completed before the arrival window ends

Question No 2

An admin notices that an org currently has a large number of qualified candidates per Service Appointment. How can the admin reduce the number of candidates per appointment in order to improve optimization quality?

Choose the Choices:

The admin should use database Service Objectives such as 'Minimize Travel', 'Resource Priority' and 'Resource Preferences'

The admin should move some of the resources to a different Service Territory with fewer resources; alternatively, create a new Service Territory and assign it resources

The admin should log a support case, as the system should be able to handle this amount of qualified candidates

The admin should reduce the number of available candidates for each appointment by adding additional Work Rules, starting with the 'Match Territory', 'Working Territories', 'Maximum Travel From Home' and 'Extended Match' Work Rules in case they are not already applied

Question No 3

Green Energy Solutions provide two types of services 'New Installs' (high revenue, high priority with a 3 day SLA) and 'Inspections' (proactive, low priority activities due 3 months out). The company incurs a penalty for missing due dates which the service manager would like to avoid. However, not at the expense of a new install. What should the consultant's recommendation be in such a case?

Choose the Choices:

Add the 'ASAP' Service Objective to the Scheduling Policy, with a 'Relevance Group' that only considers new installs. Set the weight of that Service Objective to be higher than the 'Priority' Service Objective

Set up an automation that sets the priority value to '1' for all inspections that are due tomorrow, and set the priority of the New install jobs to '1' as well

Use a 'Dynamic Priority' formula field that increases the value of the priority each day, up to a value of '2' (using the 1 - 100 scale) and set the priority of the new install jobs to '1'

For inspections with a due date taking place in the next 7 days, set the 'Schedule Over Lower Priority' Boolean to 'True'

Question No 4

Green Energy Solutions has resources in multiple countries and time zones. Each country has different holidays and permitted working hours. What should the consultant configure to support this?

Choose the Choices:

Service Territories, Resource Capacity and Business Hours

Service Territories, Operating Hours and Resource Absences

Work Types, Resource Availabilities and Operating Hours

Skills, Operating Hours, Time Slots and Holidays

Question No 5

A customer wants to collect a mobile worker's geolocation history in the Field Service Mobile App only for some of the resources, while for others, they want this option to be disabled. How can a consultant implement this requirement?

Choose the Choices:

Under the 'Field Service Mobile Settings', set the 'Collect Service Resource Geolocation History' to 'True'

Under the 'Field Service Settings', go to the 'Mobile App Configuration' tab and select which users should be included in the geolocation collection process

Under the 'Field Service Settings', go to the 'Mobile App Configuration' tab and select which profiles should be included in the geolocation collection process

Create two 'Field Service Mobile Settings' records and assign it to the relevant profiles, one with the 'Collect Service Resource Geolocation History' set to 'True' and the other set to 'False'

Practice Salesforce AP-209 Exam Questions

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