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Practice SAP C_C4H56_2411 Exam Questions

Page: 1/16
Total 80 Questions

Question No 1

Which of the following options can be used to determine employees in cases based on conditions? Note There are 2 correct answers to this question.

Choose the Choices:

Input step in the Case Designer

Assignment step in the Case Designer

Autoflow

Routing rules

B,D

Question No 2

Which of the following describe how access restrictions are governed in SAP Service Cloud Version 2?

Choose the Choices:

Unrestricted access rights override any restrictions you have defined.

Restricted access rights override any unrestricted access you have defined.

End users can decide if access rights override any restrictions.

If the access rights are contradictory, the system automatically grants no access.

Question No 3

Which milestone can you use for service levels?

Choose the Choices:

Warranty validity

Created - on date

Initial review date

Status

Question No 4

Which elements can you use to define a service level? Note There are 2 correct answers to this question.

Choose the Choices:

Maintenance plan

Completion due on

Day of the week

Priority

B,D

Question No 5

What can the categories in the service catalog be used for? Note There are 3 correct answers to this question.

Choose the Choices:

To control validity of the service catalog

Service level determination

A filter option for the case summary

Business role assignment

Case responsibility determination

A,C,E

Page: 1/16
Total 80 Questions

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