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Practice ServiceNow CIS-FSM Exam Questions

Page: 1/18
Total 86 Questions

Question No 1

A regional bank servicing its Automated Teller Machines (ATMs) is an example of what type of field service?

Choose the Choices:

Reactive field service

Internal field service

External field service

Predictive field service

Question No 2

What field service model is used for maintenance at regular intervals?

Choose the Choices:

Predictive

Project

Reactive

Planned

Question No 3

What state must a work order request be in to set dependencies for work order tasks?

Choose the Choices:

Draft

Approved

Qualified

Waiting Approval

Awaiting Qualification

Question No 4

What do administrators use to create questionnaires for work orders and work order tasks?

Choose the Choices:

Process Automaton Designer

Targeted Communication

Survey Designer

Assessment Designer

Question No 5

When can work order tasks be dispatched?

Choose the Choices:

Parts have been sourced

Field agent is assigned

Customer books an appointment

Dispatch group is assigned

Page: 1/18
Total 86 Questions

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