What is the primary purpose of a fishbone diagram?
Question No 2
In which of the following scenarios would a customer service hotline receive a high volume of
complaints regarding payments not being applied to customers’ accounts?
Question No 3
Which of the following is a valid statement about the use of visual observations during an audit
engagement?
1. Visual observations can be used to detect ineffective controls, idle resources, and safety hazards.
2. Visual observations can be used during both preliminary survey and fieldwork stages of the audit
engagement.
3. Visual observations can provide unsubstantiated facts to management if the internal auditor
believes the information is useful.
4. Visual observations can assist an auditor in determining if a material observation should be
communicated through informal means to the organization’s senior management.
Question No 4
An internal auditor for a large retail chain suspects that a store manager has been stealing money
from cash sales by listing the sales as accounts receivable and then writing off the accounts as bad
debts. Which of the following irregularities is the most likely cause of the auditor's suspicion?
Question No 5
Which of the following would provide the best guidance to a chief audit executive who is setting
internal audit staff requirements?